I'm an incident response and analysis expert with 16 years of cloud operations experience. I design incident response and incident analysis practices for SaaS R&D teams.

Whether "riding shotgun" on a screen-share to troubleshoot anomalies, analyzing complex incidents, or developing holistic incident response plans, I combine technical pragmatism with empathetic communication. We'll get to the right answer for your company, and we'll get there together.

Email me. Let's see how I can help you.